Extended Business Office

With the ever-changing coverage and regulatory requirements, It’s common for hospitals and physician groups to outsource several of their accounts receivables processes, including patient balance notifications, past due reminders, and insurance claim follow up.  In the Healthcare industry, this outsourced service is called Extended Business Office (EBO). Many of our hospital and medical office clients have set up EBO’s with us to help reduce their AR days and improve insurance reimbursements. Our EBO agents are experts in recovering insurance balances, resolving denied claims, executing appeals, and having positive engagements with past due patients.  By utilizing our service, they have freed up resources, saved money, and recouped more money from insurance claims than ever before.

Emergency Departments are one of the hardest places to confirm insurance coverage. This stressful and fast paced environment makes it difficult to capture accurate billing information. Fortunately, First Credit Services has a solution to help EDs resolve this problem. FCS’ ED Follow Up Service provides friendly follow up calls on your behalf, to all patients within 24 hours of discharge. These friendly check ins allow us to verify the data captured during their visit, collect any missing information, and ensure patients understand their discharge instructions. Improve your ED’s billing accuracy now.